• Call us on:020 8942 2202
  • Out of hours:020 8108 4978
  • Emergency:020 8942 2202
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Facilities

What you can expect from us

Here to make you feel comfortable

  • Comfortable waiting room with separate cat only area
  • Three consulting rooms
  • Dispensary
  • Digital x-ray and ultrasound
  • Preparation area
  • Operating theatre
  • Dentistry work station and digital dental x-ray
  • Endoscopy
  • Separate dog and cat wards with heating and air conditioning
  • Laboratory
  • Isolation unit
  • Exercise yard and garden

Reception

Our reception area is spacious and comfortable. If you would like to weigh your dog, there are walk-on scales with a non-tilting platform available. Please ask a receptionist if you need assistance.

When you arrive, please inform one of our receptionists, and you will be asked to take a seat whilst the vet or nurse that you are seeing is informed.

We also offer a small selection of good quality food, collars, leads, dental care items and other items for sale.

We have a cat-only waiting area. We found that cats can get stressed waiting near other animals, and this new segregated area means that we can keep them as relaxed as possible.

Consulting Rooms

Our two main consulting rooms are fully equipped for the examination of your pet. There are X-ray viewers available. There are small scales within the consulting rooms for the weighing of small dogs and cats.

Our third consulting room is used for nurse appointments and as a quiet room when required.

Operating Theatre

The operating theatre is used for surgical procedures. This room is restricted to personnel directly involved in the procedure, and a high standard of hygiene is maintained.

Anaesthetic monitoring equipment is used routinely to improve patient safety and all anaesthetics are monitored by trained nursing staff.

Kennels

We have three main areas of accommodation for our patients, separated into a dog ward, cat ward and an isolation facility for infectious cases.

While in hospital your pets are cared for by qualified veterinary nurses and fully supervised student nurses. The hospital cages range in size to accommodate all sizes of patient from large dogs to cage pets. We make sure your pet is comfortable with air conditioning and heating to maintain the right temperature.

An incubator with oxygen is a useful facility for trauma cases or those requiring oxygen supplementation in a temperature controlled environment.

Cat Ward

Our cat ward is at the other end of the building to the dogs, and is self-contained to minimise the noise and smell from other animals.

Each cat has warm absorbable bedding and a bed to snuggle into for security. Pheromone diffusers are used in the ward to help reduce stress.

Dog Ward

Our dog ward has hospital kennels for all sizes, including a walk in kennel for particularly large breeds. Each dog has warm, absorbable bedding.

A covered run with hard paving for easy disinfection and a garden with a lawn are available for dogs.

Radiography

The radiography rooms are where radiographs (x-rays) are taken.

We have a new digital x-ray sensor that makes it easier and quicker to produce great quality images. This speed ensures animals can be diagnosed faster with less stress.

Laboratory

The laboratory is equipped with blood machines for in-house examination of samples. This is invaluable in an emergency situation when rapid results are required. We do however, send samples away for more in-depth or complex investigations. We have a daily courier service to a large commercial veterinary laboratory, and most results are available within 24 hours.

The laboratory is also equipped for the examination of urine samples and the checking of faecal samples for parasites. The microscope is used for these samples and also to check hair and skin samples for the presence of parasites.

Garden

We have a large garden at the rear of the practice. It proves very popular with pets who want to stretch their legs! Our nursing staff often take pets for a gentle walk around the garden to encourage recovery.
 

Practice information

New Malden Vets

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  • Mon
    8:00am - 7:00pm
  • Tue
    8:00am - 7:00pm
  • Wed
    8:00am - 7:00pm
  • Thu
    8:00am - 7:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:00am - 3:30pm
  • Sun
    Closed

Emergency Details

Please call:

020 8942 2202
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Find us here:

14 Burlington Road, New Malden, Kingston upon Thames, Surrey, KT3 4NY
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Please call this number for emergencies:

020 8942 2202